Shipping policy
Shipping Policy
Company: LABO INK SRL
Address: Faulbaum 1/3, 6791 Athus, Belgium
Email: info@labo.ink
Last updated: 18 October 2026
1) General
All orders are produced and shipped from our workshop in Athus, Belgium. Every transfer is made to order for professional customers.
We ship with DPD, with tracking on every parcel.
2) Production time
Orders placed before 11:00 (Belgian time) on a business day are produced the same day, once payment is confirmed.
Orders placed after 11:00, or on a weekend or public holiday, are produced the next business day.
Production and shipping run Monday to Friday, excluding Belgian public holidays. For very large orders, we will contact you if more time is needed.
3) Delivery countries and delivery times
We currently deliver to the following countries:
| Country | Carrier | Delivery time |
|---|---|---|
| Belgium | DPD | 3 business days max |
| France | DPD | 3 business days max |
| Luxembourg | DPD | 3 business days max |
| Netherlands | DPD | 3 business days max |
| Germany | DPD | 3 business days max |
| Austria | DPD | 3 business days max |
Delivery times count from the order date for orders placed before 11:00 on a business day. For any other destination, contact us before ordering.
Delivery times are given by the carrier and are not guaranteed. Delays can happen due to weather, peak periods or carrier issues.
4) Shipping costs
Shipping is a flat rate of €14.99 per order, the same for every country listed above.
Shipping is free for orders from €180 excl. VAT.
The final shipping cost is always shown at checkout before you pay.
5) Pickup at our workshop
You can choose pickup at our Athus workshop at checkout. Pickup is by appointment only: please wait for our email confirming that your order is ready before coming by.
6) Tracking
Once your order ships, you receive an email with your DPD tracking link. Tracking can take a few hours to update after pickup by DPD.
If you have not received your tracking email within 24 hours after your order is marked as shipped, contact info@labo.ink with your order number.
7) Delivery and risk
All parcels are handed over to DPD with tracking and delivery confirmation. Once the parcel is handed over to DPD, risk and responsibility pass to the customer.
If your parcel arrives damaged, please:
- Take clear photos of the packaging and the affected items.
- Keep all packaging materials.
- Contact info@labo.ink within 48 hours of delivery.
We will help you file a claim with DPD and reprint or refund the order if the claim is approved.
8) Incorrect or incomplete addresses
Please check your shipping details carefully when you place your order. We are not responsible for delays or losses caused by an incorrect or incomplete address. Reshipping a returned parcel is charged at the standard shipping rate.
9) Split or combined shipments
Large orders may be shipped in several parcels. We do not combine separate orders into one shipment unless you ask us and we confirm it before dispatch.
10) VAT and customs
All orders ship from Belgium to countries within the European Union, so no customs duties apply.
Prices on our website are shown excluding VAT. VAT is calculated at checkout according to EU rules and your VAT status.
11) Lost or delayed parcels
If your tracking shows a delay, please allow some extra time, as DPD may need longer during busy periods. A parcel is considered lost only after DPD confirms it was not delivered. Once confirmed, we reprint or refund your order.
12) Questions
For any question about shipping, contact us at info@labo.ink with your order number. Our team answers Monday to Friday, 9:00 to 16:00, with an average reply time of 4 hours.